8 Examples of Good Customer Service in Retail | Brand24 (2023)

Which company immediately stands out when you think of examples of good customer service in retail?

Maybe you’re thinking of a company that actually implemented one of your suggestions, both improving its productandproving that its customer feedback forms aren’t just for show? Or did you have a memorablecancellation-related customer service experience with an online retailer – and it showed you that these guys (unlike the rest)won’t tryto suck you dry, making them your new go-to online marketplace? Or maybeyour best customer service experience was a little more personal (morehuman)and it was just because you were treated like more than yet another notch in their customer acquisition belt?

No matter what your personal experience with good customer service has been, there’s no doubt that it made a positive impression on you and also resulted in that particular company standing out as a better option than the rest.

There are more than a few ways that brands and companies stand out from the crowd with impressive customer service. How?

Take a look at these examples of good customer service in retail that have been spreadingONLINE (isn’t that where everything ends up, eventually?):

8 Real Life Examples of Good Customer Service in Retail, from Companies Large and Small

  1. How Amazon and Virgin Trains East Coast provide good service by making their customers feel special
  2. How Rao’s delivers good service by helping their customers save time
  3. How Kershaw Knives excels in customer service with excellent aftercare
  4. How this hotel makes its customers think‘why would you want to go anywhere else?’
  5. How this candy store provides great service by making a positive impact on their customers’ lives
  6. How Side Project Brewery wins their customers’ affections by implementing customer feedback
  7. How Real Canadian Superstore provides awesome service by interacting with their customers
  8. How Deep Sea Headquarters avoided disaster for their business by providing good customer service on a regular basis

Providing great customer service can make a world of difference when it comes to customer loyalty, boosting sales and decreasing churn. Because people talk – sharing their good & bad customer experiences online, especially in social media. Personal opinions, reviews, and other types of customer feedback have ways of circulating online, even if they happened offline.

Research from ThinkJar shows that 13% of customers will share a negative customer service experience with 15 or more people. On the other hand, 72% of consumers will share a positive experience with 6 or more people.

Let’s look at the math: if you have 100 customers and 13 of them share a negative customer service experience with 15 people each, 195 peoplehear about negative customer feedback regarding your company, even though just 13 had bad experiences.That’s the power of the Internet!

Now, say you have 100 customers and 72 of them share a positive experience with 6 people each,432 peoplewill hear about positive experiences with your company (much more than 72).

Your online customer feedback has a lot more reach than just the original 13 or 72 customers who were actually serviced by your company.

Plus, according to research from American Express, 86% of consumers are willing to pay more for a GUARANTEED good experience.

The emphasis on guaranteed tells us that the promise of a good experience is expected and doesn’t stand out for consumers. They want proof that there will be good service.

The most convincing proof of guaranteed good service that you can offer your potential customers is by showing them positive feedback from other customers, especially if they’re candid stories and comments about getting good customer service from your company. You can embed positive feedback from various customers and platforms directly onto your own website with a Widget.

Remember:

  • NOT hearing from your customers doesn’t mean that they’re satisfied.
  • Promising that you will deliver good customer service isn’t enough. Consumers want a guarantee, or proof,that they will have a good experience.
  • People don’t just talk about their in-store experiences while they’re at the store. They rant or rave about it on the Internet, via social media, in forums, on review sites, in person, etc. Whether it’s 195 angry customers or 432 happy customers, make sure you’re listening – the right tools can help you get ahold of all your online customer feedback so you don’t have to spend time looking for them.

Listen effectively with (social) media monitoring

The quickest and easiest way to find out what customers are saying about your company is through social media monitoring, aka social listening. A media monitoring tool like Brand24 scours the web and retrieves publicly available mentions of your keywords (track things like your company, brand or product) so you know who, where, when and why people are talking about you… as well as the kind of stories that are being shared (damage control!). This is how it works:

Bring your customer service to the next level with media monitoring

The companies that truly listen to their customers are the ones with the most loyal customers. And the more positive customer feedback that you can find, the more proof of a guaranteed good experience that you can show your potential customers.

Now, here are 8 examples, from companies large and small, who truly understand what it means to provide good customer service in retail. See how they set the standard and learn howyourcompany could be an example of good customer service too…

1. Be an example of good customer service in retail by going the extra mile to make your customers feel special

Because rules were made to be broken.

How many times have you silently pledged your loyalty to a brand or company because they bent the rules for you (even if it was just over something tiny)?

That just recently happened to me with Amazon. I had signed up for Prime membership but then decided to cancel it because they stopped carrying the product that I normally order from them. I was one day past the monthly renewal period, but after contacting their customer service department, they promptly issued a refund for the subscription fee from that month and immediately canceled my account. All in under 10 minutes and completely hassle-free.

I know I was one day late, yet they made it work. It feels like they made a special exception, just for me. And I definitely won’t hesitate to do business with them again.

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Doing little ‘favors’ like that for your customers can significantly increase customer loyalty and trust for your brand.

Especially if you see situations where bending the rules a little can really make a difference in someone’s life:

Thank you so much to the amazing customer service of @Virgin_TrainsEC staff, not only have they kindly allowed us to change day of travel after our sons hospital appointment but the train manager has moved us to 1st class so my son can sit and sleep comfortably pic.twitter.com/FhL6bmWomy

— Craig Larkin (@clarkin1984) April 29, 2018

This passenger on Virgin Trains East Coast experienced this first hand when the manager of the train allowed him to change the date of their travel to accommodate their son’s hospital stay, and even moved them to first class so the little patient could be more comfortable.

They shared this awesome example of good customer service on Twitter and the post has since received over 1.2K likes, 94 comments, and 77 retweets. Social media is amazing, and has allowed a lot of people to hear about the way that Virgin Trains treats their customers!

React to mentions of your company in real-time

2. Be an example of good customer service in retail by prioritizing your customers’ time

“Working with a sense of urgency is, to me, a sign of respect for the customer’s time, and a mandatory aspect of good care service. Some workers feel that having a sense of urgency is demeaning or some sort of personal sacrifice; that’s the furthest thing from the truth; it’s a sign of dedication, respect, and professionalism.” – Scott Rao, coffee consultant & author, founder of Rao’s in Amherst, MA.

8 Examples of Good Customer Service in Retail | Brand24 (1)

We’ve all been there – standing behind a long line at the counter while the associates casually chat amongst themselves, seeming to be in no rush to service the next customer… Or standing in the waiting area of an empty restaurant as the staff continues to lean against the wall, continuing their conversation about who-knows-what as you wait for one of the many empty tables which you can clearly see… Or even on the phone, after you’ve patiently explained your predicament to a representative, but get put on hold for half an hour, during which time no one checks in on you, so you have no idea if you should keep waiting…

I could go on, but I won’t, because that would be a waste of time (by the way, I have never been back to that restaurant I mentioned). Which is why I couldn’t agree more with the quote above.

There is nothing negative about showing your customers that you respect their time. There’s no need to exhaust yourself by running at full speed 24/7, but showing your customers that you’re actively working to assist them is certainly one of the best ways that your company can be an example of good customer service in retail.

3. Be an example of good customer service in retail by not sweating the small stuff (a.k.a. minor costs)

“Best knife I’ve ever carried is a Kershaw. Great customer service too. Broke my pocket clip and had another at my door within a week, free of charge. Proud to carry a Kershaw” – customer Allen A.

8 Examples of Good Customer Service in Retail | Brand24 (2)

Kershaw Knives is the perfect example of a company willing to pocket minor costs so they can provide good customer service and aftercare. The image above is a genuine customer testimonial from a customer who experienced excellent aftercare from Kershaw Knives after he broke the pocket clip for his knife. Kershaw immediately sent him a new clip without any additional charge, and made sure he got it within a week.

That’s great service!There are a lot of brands that, even when their products are under warranty, require customers to pay for shipping and handling if repairs or servicing are needed. Which isn’t totally unfair. And also exactly what makes Kershaw’s generosity stand out even more. The fact that they’re willing to pocket the minor costs signals to their customers that when they purchase an item from this company, they’re getting more than they pay for. They’re not just getting a rugged new knife, but also peace of mind and reassurance that they’re taken care of should something happen.

Does it matter? You bet:

“Haven’t had a problem yet but good to know when called on you guys will be there” – customer comment on Kershaw’s post above.

4. Be an example of good customer service in retail by paying attention to the details

Because it’s the little things that matter.

Just like in a restaurant, where the way you present your food can affect customer satisfaction, so can the way your staff present themselves to your customers. And this applies to any type of business that provides customer service, whether it’s in offline retail, online retail, hospitality, or otherwise.

For example, the client below couldn’t stop raving about all the little service details that made him say ‘why would you want to go anywhere else?’ when posting about his stay at a particular hotel.

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“1. They change the mat on the floor in the elevator to say “Good morning” or “Good evening” according to the time of day!

2. Their elevators are timed impeccably; you never wait long for one to come even if the hotel is busy.

3. All the staff wear a very nice smelling fragrance across the entire hotel.

4. Whether you call room service, reception, the garage etc, they always call you by your full name

5. They accommodate whatever request you have, big or small.

Why would you want to go anywhere else?”

8 Examples of Good Customer Service in Retail | Brand24 (3)

Even if you’re not in the hospitality industry, you can implement personal touches like this in any business.

  1. You might not have an elevator, but you can change the floor mats by your entrance to say “good morning” or “good evening”, or implement more personalized greetings in your e-mail marketing.
  2. You can try to open more check-out registers so your customers don’t have to wait in long lines to pay for their items (a bigger concern than elevators for most retailers).
  3. Some customers may be allergic to certain fragrances, but you could introduce policies that make your staff more presentable in general.
  4. If you know your customers’ names, try using them! It’s a proven fact that people like hearing their names.
  5. And flexibility is key. If you can help your customers without having it negatively affect your work, why not? Make change if you have enough small bills at the time. Allow your customers to use the restroom if they need it. Offer them a spoon if you see that they’ve purchased a ready-to-eat product (like ice cream or soup). None of this will take more than a couple minutes (or seconds), and your customers will appreciate your thoughtfulness, and even start to think ‘why go anywhere else?’

5. Provide good customer service in retail, even when the customer is wrong

The customer is always right!

This is a popular customer service mantra that most businesses live by. But what happens when the customer is wrong?

If you own or manage a store, then you’ve probably had to deal with instances of shoplifting, at least once. Many business owners make their stance on shoplifting clear by displaying signs like the ones below, right inside their stores:

8 Examples of Good Customer Service in Retail | Brand24 (5)

The message is clear: if you shoplift, prepare to deal with the legal consequences of your actions.

Sounds fair, but… it’s not always so cut and dry. Even in the stickiest of situations, there may be a better way. If you treat your customers like real people and just listen to them, and react in a compassionate way, you might find a better solution that benefits all parties (and even make a positive impact on someone’s life), like some clever store manager did.

Listen to the story.

A parent found that her son had shoplifted a lollipop from the store. She promptly brought her child back to the store where she had the boy apologize to the store clerk. When the store manager was notified, instead of following the rule book and calling the police, he told the little boy that he could have the lollipop if he was willing to work for it.

They struck a deal: the boy had to pick up 10 items of trash in the parking lot and he would have earned the lollipop. He went outside and picked up the trash, even a little more than 10 pieces. Afterwards, the punishment actually made him feel better, because he was then able to tell others that he had earned the candy, instead of stealing it.

Stories like this have a way of spreading online, even though they occurred offline. This may have just been a comment on a much bigger post, but it’s already gotten 1.2K reactions in 3 weeks.

And it’s also received a number of positive comments.

Back to Index

(Video) How to Deal With Angry Customers – 8 Tips and Examples

6. Be an example of good customer service in retail by implementing customer feedback

It’s simple, really. Your customers want to be valued. This starts with listening to their feedback, and then implementing it where possible. A key point in good customer service.

The mere act of listening(and showing that you’re listening by implementing good customer suggestions)can increase your customer loyalty, earn your company shout-outs and positive reviews in social media, and increase your brand awareness – all of which contribute either directly or indirectly to your sales and revenue.

The more people who know about and speak positively of your brand, the more people who will be inspired to try it (and be impressed by your amazing customer service).

We can see the importance of good customer service in the comments section of the post below. A beer connoisseur posted about his excellent experience with a craft beer company and how rare it is to receive such high quality customer service. The comments on the post echo the sentiment.

8 Examples of Good Customer Service in Retail | Brand24 (6)

Listen to your customers’ feedback and discover insights with Brand24

7. Be an example of good customer service in retail by interacting with your customers and keeping them in the loop

According to a recent study by BigCommerce, 96% of Americans shop on-line.

There are a number of reasons to shop with online retailers: to save time, avoid crowds, do comparison shopping… whatever the reason, nearly all US consumers have purchased items on-line at one time or another.

Here’s how food retailer Real Canadian Superstore treats its customers.

One of the clients described on her Instagram experience with the online click & collect service.

As she describes in her post, all she had to do was place her order on-line, select a time slot for pick-up, and then when she arrived, a customer service representative brought her order directly to her car. She was especially impressed by the way the retailer handled the situation when they discovered that a few items she had ordered were out of stock. A friendly customer service representative gave her a call to let her know about the out-of-stock items, and suggested some possible alternatives.

I am no stranger to shopping for groceries on-line (saves SO MUCH time), but I’ve never received any phone calls from customer service representatives about items which were out-of-stock (mind you, they were not out of stock according to their on-line inventory). The retailers almost always automatically substitute them with other brands or similar items.

I’m not always happy about this since I prefer to avoid some brands (I’ve actually stopped ordering from certain online retailers for that specific reason). A phone call, text, or e-mail asking if it would be okay to substitute out-of-stock items with other brands would have been appreciated.

But that’s one of the main differences between your run-of-the-mill customer service in retail and really good customer service from retailers: just listen to your customers and find out what they want!

Keep in mind:

67% of consumers cite bad customer service experiences as reasons for churn

A key step in providing good customer service in retail starts with remembering that your customers are human and connecting with them… in a human way.

This means that you listen to them.

Only then can you truly understand what your customers want and begin to build relationships with them.

This works both ways.

Sh** happens. Disasters strike. When the tables are turned, how do you want your customers to react?

(Video) 8 Types of Shoppers in Retail: Learn How to Deal with Your Customers

Use media monitoring tool to engage with your clients online

8. Be an example of good customer service in retail… because you can’t affordnot to

Deep Sea Headquarters, a boat tour agency in Port Aransas, Texas, was hit hard by Hurricane Harvey. This was the case for many individuals and businesses, who were left with next to nothing in the wake of the disaster.

Almost immediately, Deep Sea Headquarters started to receive refund requests for interrupted boat tours due to Hurricane Harvey. They found themselves unable to issue refunds with their usual speed since their employees were now struggling themselves to deal with loss of house and home in the aftermath of the disaster. Not to mention the limited water, electricity, and cell phone service for everybody in the area.

A brief post on Facebook explaining the situation and asking their customers for some understanding and human compassion quickly revealed the strong customer relationships they had already built through outstanding customer service.

People quickly began to share their positive sailing experiences with the crew in the comments section and reassured the company that receiving timely refunds were far from being a priority during this time.

8 Examples of Good Customer Service in Retail | Brand24 (7)

When the time comes (and it will) and your company requires understanding and human compassion from your customers, just wait: their reactions and support will reflect the strength of your customer relationships and just how well you’ve been providing customer service all along.

Hopefully, you’ll find yourself in the same boat as Deep Sea Headquarters.

Provide good customer service in retail with social media monitoring

The first step to providing good customer service in retail begins with listening to your customers.

Your customers won’t always approach you directly, so you may need to do some digging to uncover customer feedback or use a social media monitoring tool to do the digging for you.

Keep in mind that your company won’t always be tagged when your customers mention you. This is where social listening tools can give you a hand. Set up media monitoring projects to track mentions of your brand, product, industry, etc… and receive instant notifications whenever your customers mention you on-line, whether you’ve been tagged or not.

Start social media monitoring for free!

A powerful yet easy-to-use media monitoring tool like Brand24 makes tracking down customer feedback super simple:

Step 1: Set up your social listening projects

Start by selecting the keywords you want to track.

Creating a project takes less than 3 minutes:

If you’re not sure which keywords you should be tracking, this resource will give you some ideas.

Start your free trial (no credit card required)!

Step 2: Keep an eye on your social listening projects

Once you’ve set up your social listening projects, keep an eye on the data you collect. Brand24 has a useful summary tab in the dashboard that displays important aspects of your data at a glance.

(Video) The 8 Best Examples Of Real-Time Data Analytics

Personalize notifications to let you know when there is a sudden increase in results for your company or for particular types of results (such as negative or positive results, or for specific #hashtags, etc).

Brand24 also includes a variety of filters you can use to separate mentions according to relevance. And PDF analysis reports help you understand the data. Here are some tips to help you get the most out of your social media monitoring tool.

These features are all available in the free trial. Set up a social listening project now and find out what your customers are saying about you. Has your company really been providing good customer service in retail?

FAQs

What is good customer service to you in retail? ›

Good customer service means meeting your customers' needs in a timely, efficient, and pleasant way. In retail, that could mean remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more.

What are the 7 qualities of good customer service? ›

7 Must-Have Qualities of a Stellar Customer Service Rep
  • Problem-Solving Skills. The number one skill you need to excel in for good customer service is problem-solving. ...
  • Clear Communication. ...
  • Friendly Attitude. ...
  • Empathy. ...
  • Business Acumen. ...
  • Product/Service Knowledge. ...
  • Strong Time Management.

What is customer service in a retail store? ›

Retail customer service is the support given to shoppers. Traditionally, retail support is thought of as an in-person experience–a shop assistant talking with a customer browsing racks of merchandise, or an agent speaking with a customer by phone.

How do you give a 5 star customer service? ›

  1. 5 good customer service examples to provide great service. Respond as quickly as possible. Know your customers. Fix your mistakes. Listen to your customers. ...
  2. 3 ways to improve customer service. Deliver context-based support. Innovate the customer journey. Invest in human and automated service channels.
10 Oct 2022

What are the 7 minimums of customer service? ›

So, here is our take on the minimum standards needed to deliver—or improve—customer experience:
  • Availability: In this world of 24-7 activity, the acceptable availability standard has been raised. ...
  • Courtesy: ...
  • Consistency: ...
  • Accuracy: ...
  • Responsiveness: ...
  • Efficiency:

What are the 3 most important things in customer service? ›

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.

What are five customer service best practices? ›

5 Best Customer Service Practices to Deliver Memorable Moments
  • Reduce their effort. Creating a “nice” experience for everyone is, well, nice. ...
  • Really get to know them. ...
  • Say “thank you” and “sorry” ...
  • Don't let them leave. ...
  • Go offline into the real world.

What is good customer service answer? ›

What is good customer service? Good customer service means consistently meeting customers' expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base.

How do you provide excellent customer service? ›

But, in any business, it involves the following best practices:
  1. Communicate. Communication is key to any relationship. ...
  2. Be Positively Helpful. Typically, people who reach out to support teams are irate customers. ...
  3. Be Informative. ...
  4. Make a Good Impression. ...
  5. Follow Up.
24 Aug 2022

What is quality customer service? ›

Quality customer service involves providing efficient, quick, and friendly service to customers as well as building strong relationships with them. It also entails responding to customers' issues in time and handling any complaints swiftly.

How can I make my customers happy in retail? ›

10 easy ways your staff can improve the customer experience
  1. Say “Thank you” ...
  2. Stay present without hovering. ...
  3. Never turn away from an approaching customer. ...
  4. Smile. ...
  5. Establish procedures for dealing with unhappy customers. ...
  6. Encourage patience. ...
  7. Never say, “I Don't Know” ...
  8. Don't make promises you can't keep.
7 Sept 2022

Can you give an example of when you gave excellent customer service? ›

I spoke to my manager to determine our options and my manager gave me the approval to give the guests an available room. I also offered the guests free room service for the inconvenience of having to wait for a hotel room. The guests were so satisfied that they left a glowing review online after their stay."

Why is customer service important in retail? ›

It's clear that if you provide good customer service in retail, the customer is more likely to shop at your business again and also recommend you to their friends and family, or leave a positive review online.

How do you talk to customers in retail? ›

Maintain eye contact, smile and say, “Hello, welcome!” If you recognize them, tell them, “Good to see you again.” It doesn't matter if you don't remember their name. It's so important to acknowledge their presence and to show them that you're genuinely appreciative that they took the time to come into your store today.

What are the 6 qualities a customer representative should have? ›

6 Essential Qualities of the Best Customer Service Reps
  • High emotional intelligence (EQ) ...
  • A positive attitude. ...
  • Flexibility and adaptability. ...
  • Clear communication skills. ...
  • Familiarity with (and passionate about) your products or services. ...
  • Problem-solving skills. ...
  • Conclusion.
5 Nov 2018

What is great customer service skills? ›

Empathy, good communication, and problem-solving are core skills in providing excellent customer service.

What are the six pillars of customer service? ›

Customer experience can be described using six pillars of customer experience: Personalization, Integrity, Expectations, Resolution, Time and Effort, and Empathy.

What are the 4 principles of customer service? ›

Principles of good customer service
  • know what your customers consider to be good customer service.
  • take the time to find out customers' expectations.
  • follow up on both positive and negative feedback you receive.
  • ensure that you consider customer service in all aspects of your business.
11 May 2022

What are the 6 key elements of service? ›

6 Key Elements to Include in Your Customer Service Strategy
  • A Company-Wide Mission.
  • A Recruitment Process to Hire The Right People.
  • A Commitment to Ongoing Training.
  • A Customer Service Policy.
  • A Focus on Empowering Your Team.
  • An Effective Feedback Loop.
17 Apr 2020

How do you serve your customers? ›

11 ways to provide great customer service
  1. Be friendly. The most important rule in providing excellent customer service is to be friendly. ...
  2. Respond promptly. ...
  3. Know your product or service. ...
  4. Listen to your customers. ...
  5. Say thank you. ...
  6. Get to know your customers. ...
  7. Ask for feedback. ...
  8. Use the feedback you receive.

What is your greatest strength in customer service? ›

Your List of the Most Important Customer Service Skills (According to Data)
  • Patience. ...
  • Effective Listening. ...
  • Attentiveness. ...
  • Time Management. ...
  • Willingness to Improve. ...
  • Knowledge. ...
  • Ability to Admit You Don't Have the Answer. ...
  • Thick Skin. One third of customers say they'd rather clean a toilet than speak with customer service.

What is most important to a customer? ›

Customers need your product or service to function the way they need in order to solve their problem or desire. Customers have unique budgets with which they can purchase a product or service. Your product or service needs to be a convenient solution to the function your customers are trying to meet.

What makes a good customer experience? ›

In short, good customer experience can be achieved if you: Make listening to customers a top priority across the business. Use customer feedback to develop an in-depth understanding of your customers. Implement a system to help you collect feedback, analyze it, and act on it regularly.

What is importance of good customer service? ›

Why is customer service so important? It can be the difference between a hot IPO and just keeping the lights on. Providing great customer service can generate more marketing and sales opportunities. So meeting your customers' satisfaction is paramount to keeping your business growing successfully.

What is a exceptional customer service? ›

What is exceptional customer service? Exceptional customer service is the unconditional commitment to giving the highest level of product or service to every person, regardless of the circumstances. It doesn't matter if the customer is at fault for the issue. It doesn't matter if it's a once-in-a-lifetime situation.

What does customer service mean to you best answer? ›

The short answer is, “making sure the customer is happy.” A longer answer is, “ensuring the customer or client is satisfied with the product or service provided.” Your interviewer wants to know what you consider quality customer service.

What was your best customer service experience answer? ›

So an effective answer might be, I am actually a customer myself and I'm consistently impressed by the quality of your products and service. In the rare instance I have an issue with an order, I have been able to speak to a real person and have been really impressed with the fast solution oriented approach.

What does excellent customer service mean to you? ›

Excellent customer service means going beyond meeting your customer's basic needs. It involves much more than providing support in a timely and pleasant manner. More importantly, it means doing everything possible so your customers are not merely satisfied. They're actually happy with your products and services.

Can you give an example of when you have provided excellent customer service? ›

I spoke to my manager to determine our options and my manager gave me the approval to give the guests an available room. I also offered the guests free room service for the inconvenience of having to wait for a hotel room. The guests were so satisfied that they left a glowing review online after their stay."

Why should we hire you for this position? ›

Show that you have skills and experience to do the job and deliver great results. You never know what other candidates offer to the company. But you know you: emphasize your key skills, strengths, talents, work experience, and professional achievements that are fundamental to getting great things done on this position.

How do you answer good customer service examples? ›

Example answers

'For me, good customer service means constantly surprising the customer by exceeding their expectations. It means doing more than the bare minimum to keep the customer happy, and always being willing to go that extra mile to ensure their satisfaction.

How do you deliver good customer service examples? ›

Top 7 tips for delivering great customer service
  1. Serve your customers in the channels of their choice. ...
  2. Have empathy. ...
  3. Put customers at the centre of your orbit. ...
  4. Be proactively helpful. ...
  5. Personalise the experience. ...
  6. Provide quick customer service. ...
  7. Make it easy for customers to help themselves.
15 Jan 2020

How would you describe your customer service skills? ›

You want to describe your customer service skills in terms of your ability to do four things: analyze the situation, listen effectively, communicate clearly, and problem-solve. Customer service skills can mean different things depending on the context.

What are the 3 most important things in customer service? ›

Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track.

What is quality customer service? ›

Quality customer service involves providing efficient, quick, and friendly service to customers as well as building strong relationships with them. It also entails responding to customers' issues in time and handling any complaints swiftly.

What makes a good customer experience? ›

In short, good customer experience can be achieved if you: Make listening to customers a top priority across the business. Use customer feedback to develop an in-depth understanding of your customers. Implement a system to help you collect feedback, analyze it, and act on it regularly.

What is a good example of customer service interview question? ›

They'll ask questions like these: What Does Customer Service Mean to You? What's One Time You Worked With a Difficult Customer and How Did You Resolve the Situation? Tell Me About a Time You Assisted a Customer Who'd Worked with Multiple Agents and Didn't Get the Help They Needed.

What are the golden rules of customer service? ›

5 Golden Rules of Customer Service
  • Here are the Golden Rules of Customer Service.
  • Customer service is everyone's job. Every contact with your clients is important. ...
  • Ask questions and listen to the answers. ...
  • Promise only what you can deliver, and then over deliver. ...
  • Know how to apologize. ...
  • Treat employees well.
11 May 2015

What is exceptional customer service? ›

What is exceptional customer service? Exceptional customer service is the unconditional commitment to giving the highest level of product or service to every person, regardless of the circumstances. It doesn't matter if the customer is at fault for the issue. It doesn't matter if it's a once-in-a-lifetime situation.

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